FAQ
Frequently Asked Questions (FAQ)
General
1. What is Kampong Food?
Kampong Food is a brand dedicated to bringing authentic Southeast Asian flavors to your table. We specialize in traditional sambal and other heritage-inspired condiments.
Where is Kampong Food based?
We are based in Singapore/Malaysia and proudly serve customers in these regions.
Do you have a physical store?
At the moment, we operate online and through select stockists. Stay tuned for updates on new retail locations!
---
2. Ordering & Shipping
How can I place an order?
You can order directly from our website, KampongFood.com, or through our partnered stockists.
Where do you ship to?
We currently ship only within Malaysia and Singapore. For international inquiries, please contact us at info@kampongfood.com
How long does shipping take?
Orders are processed within 2-3 business days. Standard shipping takes approximately 3-7 business days, depending on your location.
How much is shipping?
Shipping rates are calculated at checkout based on your location. We also offer free shipping on orders over a certain amount—check our website for current promotions.
Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of purchase. Please contact us immediately at info@kampongfood.com if you need assistance.
---
3. Products & Ingredients
What ingredients are used in your sambal?
Our sambal is made with high-quality, natural ingredients, including chili peppers, garlic, shallots, and other traditional spices. We do not use artificial preservatives.
Is your sambal spicy?
Yes! Our sambal has a rich, authentic heat, but we offer different spice levels to suit various preferences.
Do your products contain allergens?
Some of our products may contain shrimp or other allergens. Please check the ingredient list on each product page or contact us for specific concerns.
How should I store my sambal?
Refrigerate after opening to maintain freshness. Our sambal can last up to 3 months when stored properly.
---
4. Returns & Refunds
What is your return policy?
Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please reach out to us at [email], and we’ll do our best to resolve it.
What if my order arrives damaged?
If your order arrives damaged, please email us with photos and your order number within 48 hours of delivery, and we’ll arrange for a replacement or refund.
---
5. Wholesale & Collaborations
Do you offer wholesale options?
Yes! If you’re a retailer interested in carrying Kampong Food products, please contact us at info@kampongfood.com for more details.
Do you collaborate with restaurants or chefs?
Absolutely! We love partnering with restaurants and chefs to bring our flavors to new audiences. Get in touch with us at info@kampongfood.com to explore collaboration opportunities.
---
Still have questions?
Email us at info@kampongfood.com or follow us on social media for the latest updates. We’re happy to help!